Working within the Information Technology Services department, the Programmer/Analyst is responsible for analyzing, designing, developing, programming, testing, deploying and maintaining systems and applications that support and enhance the business, management and academic needs of the College. This includes ongoing support of these applications. The Programmer/Analyst is also responsible for custom application and report creation. This person works closely with departments to develop automated solutions that improve efficiency and effectiveness of the College.
- Design, program, test and implement new applications or enhancements to existing applications and systems. Applications and systems include but are not limited to Ellucian (Datatel) Colleague and WebAdvisor, and Entrinsik Informer.
- Design, program, test, implement and document systems and procedures as requested via the ITS ticketing system or as directed by the Administrative Systems Team Lead.
- Provide support and training to ITS team and end users of College software packages. Some of these software programs may include: Colleague Studio, WebWizard and WebAdvisor (Merlin).
- Provide end-user training on the use of the Ellucian system, including all customized applications and third party applications.
- Develop, program and test new forms, reports, screens, as directed by system patches, updates or approved user requests.
- Continuously evaluate manual systems, workflow and processes, offering an automated and efficient process where appropriate. Provide timely technical assistance by responding to inquiries from users and ITS staff regarding Ellucian errors, problems, or questions about Ellucian programs. Create short-term fixes and offer long-term solutions based upon Ellucian Colleague’s functionality. Troubleshoot and analyze problems making modifications as necessary.
- Maintain knowledge of changing Ellucian Colleague and WebAdvisor modules in order to effectively meet the needs of the Colleague user. Understand Ellucian Colleague’s objectives, functions, features and input and output requirements.